It is our objective to ensure that every client is delighted with the services that they receive.
However, we recognise that on occasions things can go wrong. If this does happen, we will try to ensure we put things right at the earliest opportunity.
Our clinic operates a complaints procedure as part of its dealing with the Patients complaints which is in compliance with the Care Quality Commission standards.
Our aim is to give you the highest possible standard of service and we try to deal with all the complaints as quickly as possible.
The quickest and most effective way of resolving any problem is to bring it to our attention immediately. Please raise your concern verbal or written with your practitioner or the Clinic Manager.
After receiving your written complaint, we shall acknowledge complaints within 2 working days and aim to have considered the complaint closed within 20 days of the date when it was raised, subject to no barriers in completing the investigations.
A full response will be made within 20 working days of receipt of the complaint, if this not possible a letter, explaining the reason for the delay will be sent to the complainant and a full response will be made within 5 working days of the conclusion of the process.
We also welcome any suggestions for service improvement and please do speak to us if you have any suggestions or views.